Shipping Policy

Last Updated: July 2026

At Elvora Pets, we are committed to delivering high-quality pet products safely and efficiently. This Shipping Policy explains our shipping process, delivery times, and important information about your order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Please note that orders are not processed or shipped on weekends or public holidays.

Delivery Times

Estimated delivery times:

• Standard Shipping: 7–14 business days

• Express Shipping: 3–7 business days (if available)

Delivery times may vary depending on your location, shipping carrier delays, weather conditions, customs processing, or other unexpected circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location

• Order size and weight

• Selected shipping method

From time to time, Elvora Pets may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to monitor your package's progress.

If you have not received tracking information within the expected processing time, please contact our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed.

Elvora Pets is not responsible for orders delivered to an incorrect address due to customer-provided information.

Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur.

If your package is significantly delayed or appears to be lost, please contact our support team and we will assist you in investigating the issue.

International Shipping

Depending on availability, Elvora Pets may offer international shipping. Customers are responsible for any customs fees, taxes, or import charges that may apply in their country.

Contact Us

If you have any questions about your shipment, please contact:

Elvora Pets Customer Support
Email: [elvorapets1@gmail.com]

Thank you for choosing Elvora Pets. We appreciate your business and are dedicated to providing a smooth shopping experience for you and your pets.