Refund policy

Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with Elvora Pets. We want you and your pets to love every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase or order details.

  • The return request must be submitted within 14 days of receiving your order.

To start a return, please contact our customer support team with your order number and reason for the return. We will provide instructions for the return process.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Used or damaged products caused by the customer

  • Items without original packaging

  • Products that show signs of use or wear

  • Any item returned after the 14-day return period

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Please allow time for your bank or payment provider to complete the transaction.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Order Cancellations

We do not accept order cancellations once an order has been placed.

All orders are processed quickly to ensure fast delivery to our customers. Please carefully review your order details before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery. We will review the issue and work with you to provide an appropriate solution.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Elvora Pets Customer Support
Email: [elvorapets1@gmail.com]

Thank you for choosing Elvora Pets. We appreciate your trust and are committed to providing quality products for your pets.